When visiting North Lake Tahoe
Before embarking on adventures to North Lake Tahoe, check out information relating to visitation during the COVID-19 pandemic and how to travel to the region safely and responsibly. You’ll find a detailed Know Before You Go Informational Guide including California and Nevada resource links, frequently asked questions, COVID-19 friendly activity suggestions and more.
Homewood Safety Measures
The health and safety of our guests and employees remains our priority. As our operations resume, they will include new policies and guidelines that align with recommendations from local, regional and national health officials. We will continue to monitor agency recommendations for best practices and adjust our operating procedures accordingly.
We ask that our guests respect the seriousness of this situation and strictly adhere to these guidelines so that we may all continue to enjoy spending time at our properties and at Lake Tahoe. We appreciate your patience and cooperation as we adapt to these new circumstances together.
You are required to:
- Stay home if you are not feeling well or experiencing symptoms including but not limited to coughing, fever, shortness of breath, gastrointestinal symptoms; or if you have been in contact with someone who has been either diagnosed with COVID-19 or has been asked to self-quarantine by a public health official (whether or not you feel unwell or are experiencing symptoms).
- Maintain a minimum of 6 feet distance from those not in your immediate household at all times
- Wear a facemask when onsite
Our employees are required to:
- Participate in COVID-19 safety and sanitation training
- Adhere to our comprehensive cleanliness standards and continue to use cleaning products approved for use by the EPA and proven to be effective against viruses
- Wear a face mask
- Maintain a minimum of 6 feet distance from others at all times
- Stay at home if ill or not feeling well
Other safety measures being implementing resort-wide:
- Contactless payment options will be implemented when possible including paying online or over the phone.
- When contactless pay is not possible, employees will sanitize payment options (card readers, Square tablets, pens) between every customer.
- Employees will wear gloves when handling cash. Gloves are to be disposed of between customers.
- Employees will wash or sanitize hands between customers.
- The number of people allowed on our properties will be limited at any given time to ensure that physical distancing can be maintained. Guests should plan to visit in groups of 10 people or fewer.
- When parking on our properties, guests should provide extra space between parked cars by parking in marked parking spaces or as directed by a parking attendant
- Cleaning and sanitizing procedures have been increased in frequency in all high-contact places including bathrooms, entrances and exits, door handles, tables and seating areas
- Hand sanitizer will be available at all payment and check-in locations
- Only one group at a time will be permitted inside resort offices and/or 6’ or more between groups in line at outdoor kiosks
- Where possible plastic barriers have been installed between guests and employees
Tickets & Passes
How do I purchase lift tickets this year? Will I be able to walk up and purchase a lift ticket on-site?
Planning ahead will be key for your Homewood experience this winter. There will be no on-site lift ticket sales. All lift tickets must be purchased online, which further reduces touchpoints between us and you.
I am a season passholder, do I have to make a reservation when I want to ski?
Hello, Homewood season passholder! We are excited to have you ski/ride with us this year. At this time, you are not required to make a reservation and can visit any day of the season.
Are refunds available if I purchase my daily lift ticket online and then later decide not to come?
We understand there is a lot of uncertainty and unknowns this season. If you are not able to visit because you are sick or have been exposed to someone who has a positive COVID-19 test, please do not come to Homewood, reach out to firstname.lastname@example.org regarding your purchase. All lift ticket purchases are final and are non-refundable and non-transferable.
What happens if I buy a lift ticket in advance and then Homewood closes because of bad weather? Will I get a refund or a credit?
We love snowy weather at Homewood! Did you know Homewood’s location is extremely wind protected and we rarely close our lifts due to high winds? That being said, we do not issue refunds due to weather, snow, or road conditions. If we happen to shut the resort down for the entire day, please connect with our Guest Services team at email@example.com about your ticket. All lift tickets are non-refundable and non-transferable.
What happens if Homewood shuts down due to government mandate?
We know there is a lot of uncertainty this year and we have you covered! Season Passholders: In the event Homewood Mountain Resort permanently suspends operations due to a non-weather-related incident including disease, terrorism, war, natural disaster, or a government-mandated shutdown, you will receive a pro-rated refund. Lift Ticket purchases: you will be refunded based on your ski date.
I only used a few days out of my lift ticket 3-pack, lesson 3-pack or 5-pack in 2019/20, can I get a refund?
As these products were available to use all season and are not date specific, we are only issuing refunds to those who purchased these products after March 9, 2020 and who have two or more days remaining in their 3 pack or 5 pack product.
I purchased a lift ticket from a 3rd party in 2019/20 that I never used, am I able to get a refund?
For any lift tickets not purchased directly from Homewood including Costco, Sports Basement and REI, please reach out to the 3rd party regarding refunds and returns.
Will you be offering military discounts this year?
As a thank you for your service, Active Military will receive complimentary lift tickets Sunday – Friday, non-holiday. Military tickets can be picked up in the Guest Services office and are limited to 15 tickets per day, first come first served (limit one per person).
What about military families, dependents, and veterans? Do they get a discount?
We are not able to extend discounts to military families/dependents this season. We hope to reinstate this program in the future, and we thank you for the support you provide to the active military in your family.
Will Homewood be offering comp tickets for PSIA and AASI level 2 & 3 instructors?
Hello PSIA and AASI instructors! Thank you for your interest in skiing at Homewood this winter. We have suspended our comp ticket program this season but want to invite you to check out our part-time ski school instructor opportunities which allow mountain access throughout the season.
How will you maintain social distancing in chairlift lines?
Who knew? The length of skis and snowboards naturally helps with social distancing in lift lines! In addition to our sport’s natural social distance helper, Homewood lift lines have been revamped to provide more space between guests. We are asking skiers and riders to self-group and ride lifts only with those with which they live with. Those who arrived at the resort alone should ride the lift as a single.
What are you doing to ensure social distancing on the mountain?
We implemented numerous new policies throughout the base areas, in our purchasing process and in lift lines to insure social distancing. In addition, we have reduced season pass sales by 25% and capped daily lift ticket sales.
How will parking work this year?
If you are parking at Homewood this season you will need a parking reservation. Advanced payment for parking is $5 and can be made when purchasing your lift ticket otherwise onsite parking is $25. Season passholders, you will receive complimentary parking however you need to register your license plate. You should have received an email in the middle of November on how to complete this process. Please contact Guest Services with questions. Homewood Mountain Resort parking lots will be monitored daily.
Are you offering a North Base to South Base shuttle this season?
Shuttles will be limited, and guests should not rely on shuttles to travel back and forth between bases. All guests will be strongly encouraged to ski back to their car.
Will I have to wear a face-covering at Homewood?
Face coverings are mandatory at Homewood this winter. This includes parking lots, base areas, ticket kiosks, on or around lifts, and indoors (except while seated to eat or drink). This requirement is not only to protect yourself but also to protect others around you including other guests and employees.
I am not able to wear a face-covering because of a disability. What should I do?
We require that everyone wears a face covering, no exceptions. If you have concerns about wearing a face-covering due to a disability contact us before you arrive. Failure to comply with our face-covering requirement or other COVID related policies will result in loss of ticket or season pass.
On-Mountain Dining and Indoor Spaces
Will 89 Bar & Grill and the seating area upstairs be open?
Indoor spaces will be available when county regulations permit but will have limited capacity and will only be available to those who are dining. Time limits will be enforced as well. Policies and procedures will change throughout the season based on guidance from state and local officials.
We are encouraging all guests to use their car as their lodge as indoor spaces are limited this season. Yes, we are expecting to see lawn chairs, camp tables and other innovative ways that you will create your “car lodge” in the parking lot.
Will there be on-mountain dining?
Yes, all on-mountain food options will be available for online purchases to start the season with varying pickup locations based on the food ordered. Our team cannot wait to share our offerings from the new Hofbräu food truck!
Indoor seating will be limited and only available when county regulations permit, and we are encouraging you to use your car as your lodge. See the question above for more details on your “car lodge”!
Will the bar be open to purchase alcoholic drinks or will you have drinks To-Go?
Similar to what you saw this summer, alcoholic beverages such as beer, wine and canned cocktails, will be available to purchase for Takeout or for dine-in options when open. Direct bar seating is not currently available.
Will we be able to order drinks online as well? Will drinks be made to go?
Yes, all drinks can be ordered online and can be picked up at specified locations. You must be 21+ to order drinks, please be ready to show your ID upon pickup.
Will you be doing the Mug Club this year?
One of our favorites and one of your favorites! We are sad to say, but due to the nature of the Mug Club and our bars being closed due to state and local regulations, the Mug Club is not available this year.
Rentals & Demos
How are rentals going to work this year?
We are excited to move all rental package purchases online this season! To reduce touchpoints all rentals will be teched prior to arrival and guests will be limited inside the rental shop.
Do you have demo equipment available?
Yes! We have a fleet of skis and snowboards available for demos this season. All equipment rentals must be made online and will be teched prior to arrival.
How will you clean rental and demo equipment?
We will continue to clean our ski and snowboard boots using a sanitizer spray between each fitting and usage. All helmets and poles will be sanitized in a similar manner.
Ski School & Lessons
What is your cancellation policy for private lessons?
Our private lesson instructors are specifically chosen for you and are selected based on your ability and discipline. For all private lessons, there will be a $100 charge for cancellations after your reservation has been made. Any cancellation made within 7 days of the start of the lesson will be charged in full, regardless of weather, snow or road conditions. A no-call/no-show will be charged the full amount and any reservations canceled after the start of the lesson will be considered a no-show.
If you are not able to visit because you are sick or have been exposed to someone who has a positive COVID-19 test, please do not come to Homewood, reach out to firstname.lastname@example.org regarding your purchase.
Will Ski Teams be operating this year?
Homewood Development Teams will be operating this season; however, Super Sliders have been suspended for the 2020-21 season.
Throughout the 40-day Development Team program participants will improve skiing skills and move into the next level of high-performance skiing and racing. In addition to all-mountain skiing, participants will receive an introduction to racing with gate training. Sign up for the Development Team program online here.
What changes have been made for the 2020-21 Ski teams this year?
We have made the following changes to our Development Team program this year. For any other questions regarding teams and changes to the program please reach out to email@example.com
- Group sizes will have a maximum capacity of six to one.
- Only ages 8-15 will be permitted to participate on Ski Teams.
- Ski Teams will begin at 12:00 p.m. and end at 4:00 p.m. (athletes will arrive after eating lunch)
- Development Teams will begin on January 8, 2021 and will take place on Fridays, Saturdays and Sundays. Please visit skihomewood.com/teams for an official calendar.
- Development Team participants must follow Homewood Mountain Resort COVID-19 guidelines which can be found on our website here.
Will there still be events?
Our event schedule has been modified and we are anticipating that some of our annual events will be canceled. Most of our events take place outdoors and will be adjusted to fit within current government regulations. We will continue to work with local agencies regarding our winter events to determine if we are able to host the event within current guidelines. We will be posting our events on our calendar once they have been confirmed.
What are you doing to protect your employees?
The safety and health of our employees and guests is our top priority. Our employees are required to stay at home if they are not feeling well and to take a health assessment before they clock in each shift. Employees are also required to participate in best practices regarding social distancing, sanitation, and mitigation. All employees who are able to work from home are encouraged to do so.
What happens if an employee is exposed or tests positive for COVID-19?
Any Homewood employee that is experiencing symptoms, has a positive test result or had contact with someone who tested positive is required to follow CDC guidelines which include self-quarantine and monitoring.