Homewood Mountain

Coronavirus (COVID-19)

Updated: May 9, 2020

The health and safety of our guests and employees remains our priority. As our operations resume, they will include new policies and guidelines that align with recommendations from local, regional and national health officials. We will continue to monitor agency recommendations for best practices and adjust our operating procedures accordingly.  

We ask that our guests respect the seriousness of this situation and strictly adhere to these guidelines so that we may all continue to enjoy spending time at our properties and at Lake Tahoe. We appreciate your patience and cooperation as we adapt to these new circumstances together. 

You are required to: 

  • Stay home if you are not feeling well or experiencing symptoms including but not limited to coughing, fever, shortness of breath, gastrointestinal symptoms; or if you have been in contact with someone who has been either diagnosed with COVID-19 or has been asked to self-quarantine by a public health official (whether or not you feel unwell or are experiencing symptoms).  
  • Maintain a minimum of 6 feet distance from those not in your immediate household at all times 

Our employees are required to: 

  • Participate in COVID-19 safety and sanitation training 
  • Adhere to our comprehensive cleanliness standards and continue to use cleaning products approved for use by the EPA and proven to be effective against viruses 
  • Wear a face mask when working with customers or near other employees 
  • Maintain a minimum of 6 feet distance from others at all times 
  • Stay at home if ill or not feeling well 

Other safety measures being implementing resort-wide: 

  • Contactless payment options will be implemented when possible including paying online or over the phone. 
  • When contactless pay is not possible, employees will sanitize payment options (card readers, Square tablets, pens) between every customer.  
  • Employees will wear gloves when handling cash. Gloves are to be disposed of between customers. 
  • Employees will wash or sanitize hands between customers. 
  • The number of people allowed on our properties will be limited at any given time to ensure that physical distancing can be maintained. Guests should plan to visit in groups of 10 people or fewer.  
  • When parking on our properties, guests should provide extra space between parked cars by parking in marked parking spaces or as directed by a parking attendant 
  • Cleaning and sanitizing procedures have been increased in frequency in all high-contact places including bathrooms, entrances and exits, door handles, tables and seating areas 
  • Hand sanitizer will be available at all payment and check-in locations 
  • Only one group at a time will be permitted inside resort offices and/or 6’ or more between groups in line at outdoor kiosks  
  • Where possible plastic barriers have been installed between guests and employees  

Safety Aware Program

Updated: March 17, 2020

We have continued to monitor the COVID-19 situation daily, following along as world leaders have taken further action to prevent the spread of the virus locally, regionally and around the world. Considering the continued challenges and the CDC and White House’s latest recommendation to avoid discretionary travel and social gatherings, Homewood Mountain Resort will be closed for the remainder of the 2019-20 season.

Our change in operational plans has evolved significantly over the past few days as new information has become available, and we thank you for understanding as we have responded quickly to what we believe is in the best interest of our employees, guests and community.

Those who had plans to visit Homewood before our original closing date can reach out to our Guest Services team to learn more about refunds on pre-purchased lift tickets, lessons and rentals, or by reviewing our FAQs and filling out the form below.

As we reflect back on the 2019-20 season, filled with groomers in the sun and turns with family and friends, we want to thank you for choosing us. We know you have many options when it comes to skiing and riding in Tahoe, and on behalf of our entire team at Homewood, we want you to know we feel deep gratitude for your patronage. We look forward to welcoming you back when you’re ready next winter, to sharing powder days, beautiful views from the top, and many more memories with you.

Wishing you and your family safety and good health during these challenging times.

Kevin Mitchell, General Manager
Homewood Mountain Resort & West Shore Cafe

Guest FAQs

Lift Tickets, Lessons, Passes & Rentals

 How does the closure impact my season pass?

As Season Passes were available to use all season, we will provide updated guidance in the coming weeks. Thank you in advance for your patience.

Can I get a refund on my pre-purchased date specific lift tickets, lessons and rentals?

As of March 9, 2020, all pre-purchased date specific lift tickets, lessons and rentals have the option of rolling their ticket over to the 2020/2021 season. If that is not possible, we will issue a refund for all date specific tickets and lessons that were purchased for use through the remainder of the 2019/20 season. For all refund requests, please complete this online form and we will get back to you as soon as possible. If you purchased from a third party, please reach out that partner directly.

I only used a few days out of my lift ticket 3-pack, lesson 3-pack and 5-pack, can I get a refund?

As these products were available to use all season and are not date specific, we are currently only issuing refunds to those who purchased these products after March 9, 2020 and who have two or more days remaining in their 3 pack or 5 pack product. Please fill out the form below and we will get back to you as soon as possible.

I purchased a lift ticket from a 3rd party, am I able to get a refund?

For any lift tickets not purchased directly from Homewood please reach out to the 3rd party regarding refunds and returns.

 Is uphill travel allowed while you are closed? 

No. Please be aware that uphill travel at the resort is not permitted. With the significant snow the region is receiving, our team will continue to perform safety and control work, and equipment like snowcats and snowmobiles may be active around the mountain.

Lodging and Dining

 Will the West Shore Café be open for dining?

Starting Sunday, March 15 at 3pm the West Shore Café will be closed for the remainder of the spring, and will reopen for the summer season.

 I’m currently staying at the West Shore Inn. How long can I stay here?

You can stay at the inn for the remainder of your reservation. If you have a reservation in the near future, please reach out to our reservationist at innkeeper@westshorecafe.com.

Will your village and fine dining restaurants be open?

All Homewood Mountain Resort restaurants and dining facilities are closed for the 2019-20 season. The West Shore Cafe will be closed for the remainder of the spring and will reopen for the summer season.

When will you reopen? 

Homewood Mountain Resort is closed for the remainder of the 2019-20 season. The West Shore Cafe will be closed for the remainder of the spring and will reopen for the summer season.

What about my upcoming wedding / event at the West Shore Café?

Please reach out to Event Sales Director Kurt Streit at kstreit@westshorecafe.com.

Guest Services Hours

Please note that our office is open from 8am to 4pm daily through Sunday, March 22. In order to continue social distancing during this time we will be responding to guests inquiries via the phone and email only. Please complete our online form below and have your questions answered. We will respond as quickly as possible, and appreciate your patience as we navigate these challenging, unprecedented times.

Updated: 12pm | March 15, 2020

Our top priority at Homewood Mountain Resort and the West Shore Café is the safety and health of our employees, guests and community. Although there are no confirmed cases of Coronavirus in our area at this time, as the impacts of the coronavirus have rapidly evolved, we have kept a close eye on the situation over the past several days, responding quickly to changes and recommendations from the Centers for Disease Control (CDC), the World Health Organizations (WHO), and federal, state and local officials as they occur.

In response, we have made the difficult decision to close Homewood Mountain Resort starting tomorrow, March 16, through Sunday, March 22, 2020, during that time frame we will reassess operations for the remainder of the season. The West Shore Cafe and Inn will be closed for the remainder of the spring starting today, March 15, 2020 at 3pm and will reopen for the summer season.

All of our scheduled employees will be paid this week without being required to use vacation time or sick pay. I cannot thank them enough for all of their efforts during this unusual time.

As we work together with our guests, employees and community to navigate this evolving situation, we understand you will likely have questions regarding pre-purchased lift tickets, lessons and events. We have information on cancellations and refunds on our website, and our guest services teams can be reached at:

Homewood Guest Services
530.525.2992 or guestservices@skihomewood.com

West Shore Café
530.525.5200 or innkepper@westshorecafe.com

Thank you in advance for your patience as we do our best to respond to all inquiries as quickly as possible. We’d also like to extend our deep gratitude to the healthcare workers and those who are working hard to combat this virus and slow its spread.

We appreciate your continued support, and look forward to welcoming you back to Homewood Mountain Resort and West Shore Café soon.

Yours in good health,

Kevin Mitchell, General Manager
Homewood Mountain Resort & West Shore Cafe

Updated: March 15, 2020

Our limited 1 day lift tickets available for today, March 15, 2020 are sold out. Season passholder 30% off buddy tickets, military tickets, season passholder resort partner tickets are not valid today March 15, 2020. Please continue to check back for more information.

Updated: March 14, 2020

In light of recent news related to resort closures in our region, Homewood Mountain Resort has made the decision to remain open for skiing and riding on Sunday, March 15, 2020 with the intention of taking the day to assess plans for the resort’s operation for the remainder of the season. We continue to closely monitor the dynamic situation and operate in a way that meets the most updated guidance and precautions from federal, state and our local public health officials related to the coronavirus (COVID-19).

While Homewood’s operations typically experience a much smaller number of visitors than some of our regional peers, Sunday’s operations will be limited to season passholders and online only ticket sales, with the total number of ticket sales limited in order to maintain our operations in a way that limits potential risk to the health and well-being of our guests, employees and community. Please look for updates on our website for additional information as the situation evolves.

Updated: March 13, 2020

Homewood Mountain Resort is closely monitoring the developing situation involving COVID-19, and would like to assure you that our team is committed to maintaining a high standard of cleanliness, which includes frequent sanitation and disinfection. We remain open for business at this time, with the health and well-being of our guests and employees continuing to be our top priority.

We have taken actions that include:

  • Additional guest sanitization stations
  • Availability of additional sanitization and disinfection products for use by our employees
  • Increasing the frequency of cleaning and disinfection throughout the resort, with a heightened focus on high touch areas such as door handles/push bars, countertops, keypads, remote controls, railings, light and fan switches and restroom surfaces
  • Employees have been instructed to stay home if sick or feeling symptoms of illness, and good hygiene and sanitation practices are being emphasized, including frequent hand washing
  • Frequent monitoring of hand wash stations to ensure they are properly stocked with hand soap and paper towels
  • In accordance with the California Department of Public Health state mandated ban on non-essential gatherings, we have cancelled upcoming events including the Passholder Party, Beer & Gear and DJs at the Big Blue View Bar.
  •  We are operating with a 50% density reduction within our indoor facilities including our Big Blue View Bar and our 89 Bar & Grill
  • Encouraging guests to ride chairlifts with people that they know and maintaining a distance of 6ft from others

We are committed to employee awareness and training throughout the Resort and West Shore Cafe, and our housekeeping, public space attendees, culinary staff, and employees in all other key areas are receiving regular communication focused on best practices for cleanliness and sanitation. There is also a heightened awareness for frequent attention to all areas of guest contact, including doors and high touch surfaces.

We will continue to adjust our approach, training and communication to the recommendations and advice of the CDC and other relevant public health agencies. For the latest information on COVID-19, visit www.cdc.gov/Coronavirus.

Thank you for your patronage and understanding. We hope this helps you make the best decisions possible for the continued health of your family. We look forward to welcoming you to Homewood Mountain Resort and West Shore Cafe soon.

Kevin Mitchell, General Manager
Homewood Mountain Resort & West Shore Cafe